Privacy policy

Privacy Policy

Last Updated: April 2026

This Privacy Policy applies to all orders placed and information collected through sirhadecor.com, operated by Sirha Decor, based in Narowal, Punjab, Pakistan.

1. Who We Are

Sirha Decor is a laser-cut wall art and personalized gifting studio. We operate exclusively online through our Shopify store. We are committed to protecting the personal information you share with us when placing an order, contacting us, or browsing our website. By using our website, you agree to the practices described in this policy.

2. Information We Collect

When you interact with our store, we collect the following:

  • Contact & Delivery Details: Your full name, delivery address, and postal code to process and ship your orders.

  • Communication Data: Your phone/WhatsApp number for design previews, order confirmations, and delivery updates.

  • Email Address: Used for order-related notifications and important updates.

  • Payment Information: We do not store payment card details. All transactions are handled securely by Shopify’s infrastructure or third-party providers like Easypaisa and JazzCash.

  • Custom Content: Photos or text provided for custom engraving (via WhatsApp or order notes). This is used solely to create your product and is never shared or sold.

  • Browsing Data: Basic data like IP address and browser type, collected automatically via Shopify's platform analytics.

3. How We Use Your Information

We use your data strictly to:

  • Fulfill Orders: Sharing necessary details with our courier partners (TCS and Leopards Courier).

  • Coordinate Designs: Contacting you via WhatsApp to approve design previews or confirm details.

  • Improve Our Service: Using anonymous data to understand popular products and site navigation.

  • Marketing: Only if you have opted in. You can unsubscribe at any time by replying "STOP" or contacting us directly.

4. Data Sharing

We do not sell, rent, or trade your personal information. We only share data with trusted partners necessary for business operations:

  • Shopify Inc.: Our secure e-commerce platform.

  • Couriers (TCS/Leopards): Limited to name, phone number, and address for delivery.

  • Payment Processors: Securely handling transactions without sharing full account details with us.

5. Cookies and Tracking

We use cookies to help our site function (e.g., remembering your cart) and to understand visitor behavior. We also use Facebook Pixel and Google Analytics to measure our advertising performance. You can disable cookies in your browser settings, though it may affect your ability to complete a purchase.

6. Data Retention

  • Order Details: Retained for as long as necessary to comply with legal requirements and manage business operations.

  • Custom Photos: Any images sent for personalized orders are deleted from our devices within 30 days of order completion, unless you request otherwise for future reorders.

7. Your Rights

You have the right to:

  • Access a copy of the information we hold about you.

  • Correct any inaccurate or incomplete information.

  • Delete your personal data (subject to legal record-keeping obligations).

  • Opt-out of marketing at any time.

To exercise these rights, please contact us via WhatsApp or email. We respond to all requests within 7 working days.

8. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us for immediate deletion.

9. Changes to This Policy

We may update this policy periodically to reflect changes in technology or legal requirements. Please check the "Last Updated" date at the top of this page for the latest version.

10. Contact Us

If you have questions regarding your privacy, please get in touch with us:

  • Business Name: Sirha Decor

  • Location: Narowal, Punjab, Pakistan

  • Website: sirhadecor.com

  • WhatsApp: 03214003182

  • Email: sirhadecor@gmail.com