Privacy Policy

Privacy Policy

Last Updated: April 2026

This Privacy Policy applies to all orders placed and information collected through sirhadecor.com, operated by Sirha Decor, based in Narowal, Punjab, Pakistan.

1. Who We Are

Sirha Decor is a laser-cut wall art and personalized gifting studio. We operate exclusively online via our Shopify store. We take your privacy seriously and are committed to protecting the personal information you share when placing an order, contacting us, or browsing our website. By using our site, you agree to the practices described in this policy.

2. Information We Collect

When you interact with our store, we collect the following:

  • Order Details: Your full name, delivery address, and postal code to process and ship your items.

  • Communication: Your phone and WhatsApp number for order previews, confirmations, and delivery updates.

  • Email: Used for order notifications and important purchase updates.

  • Payment Information: We do not store your payment card details. Transactions are handled securely by Shopify, Easypaisa, or JazzCash. We only receive confirmation that a payment was successful.

  • Custom Content: Photos or text provided for custom engraving (via WhatsApp or order notes). This is used solely to produce your order and is never shared or sold.

  • Device Data: Basic data such as your IP address and browser type, managed by Shopify’s platform analytics.

3. How We Use Your Information

We use your data only for the following:

  • Fulfillment: Sharing your contact details with our courier partners (TCS and Leopards Courier) for delivery.

  • Support: Contacting you via WhatsApp for design previews and status updates.

  • Improvement: Using anonymous browsing data to understand store performance.

  • Marketing: Only if you have explicitly opted in. You can unsubscribe at any time by replying "STOP" to a message.

4. Third-Party Sharing

We do not sell or trade your information. We only share data with trusted partners necessary to run our business:

  • Shopify Inc.: Our secure e-commerce platform.

  • Couriers (TCS/Leopards): Limited to delivery information only.

  • Payment Processors: Such as Easypaisa and JazzCash for secure transactions.

5. Cookies and Tracking

Our website uses cookies to function properly (e.g., remembering your cart). We also use Facebook Pixel and Google Analytics to understand our advertising performance. You can disable cookies in your browser, though it may limit site functionality.

6. Data Retention

  • Order Info: Kept as long as necessary for legal and business records.

  • Custom Photos: Images sent for personalized orders are deleted from our devices within 30 days of order completion, unless you ask us to save them for future reorders.

7. Your Rights

As our customer, you have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate data.

  • Delete your personal data (subject to legal obligations).

  • Opt-out of marketing communications at no cost.

To exercise these rights, please message us on WhatsApp or email us. We respond to all requests within 7 working days.

8. Children’s Privacy

Our store is intended for adults. We do not knowingly collect information from children under 18. If a child has provided data without consent, please contact us for immediate deletion.

9. Changes to This Policy

We may update this policy periodically. Changes will be reflected by the "Last Updated" date at the top of this page.

10. Contact Us

For any questions or privacy requests, please reach out to us:

  • Business Name: Sirha Decor

  • Location: Narowal, Punjab, Pakistan

  • Website: sirhadecor.com

  • WhatsApp: 03214003182

  • Email: sirhadecor@gmail.com